Below you’ll find our list of FAQs.
When should we arrive?
Please see your confirmation email for details on the trip you booked.
Do we need reservations?
While Reservations are strongly suggested, walk-ins are always welcome. Advanced reservations are always beneficial as many of our adventures have limited capacity.
How do we get there?
Glenwood Adventure Company is conveniently located in Glenwood Springs. Please be aware, many of our activities depart from our satellite locations, double check your confirmation email for the correct location and directions. Feel free to call us at 970-945-7529 if you are having trouble finding us.
Who can go on these trips?
Most trips are available to anyone, but anyone under 18 years of age not accompanied by their parent or legal guardian must bring to the office our release form signed by their parent or legal guardian. Our release form can be downloaded from the website or we can email or snail mail you. Some of our adventures may not be suitable for young children, so please do not hesitate to contact our knowledgeable staff with any questions you may have regarding your child’s participation. Children must be at least 30 lbs to participate in our family float trips.
What should we know about weather, altitude, and the terrain?
Have you heard the saying, “There’s no such thing as bad weather, only bad planning”? It’s a good one. While we can’t guarantee sunny days for every trip, our experienced guides and top-of-the-line gear will ensure that you have a phenomenal trip, rain or shine. In the case of truly inclement weather where we feel the quality of the trip will be compromised, we will the cancel the trip and offer you a refund or a spot on a future trip. We will give you as much notice as we can in the event of a cancellation.
What special gear or clothing is needed?
One of the most common questions is “What do we bring on our trip?” Each type of activity is different, and you will receive a recommended gear list in your confirmation email. For the most part, you won’t need anything special, just dress appropriately for the weather, and try your best to have appropriate shoes for your activity. Sandals are great for rafting, but not so much for horseback riding. Feel free to give us a call and we can offer recommendations and clothing requirements for your specific activity.
On spring and fall river trips, or if the weather is a little cold, we may suggest that you wear a wetsuit and/or splash jacket while on the river. All river equipment is included in the cost of your trip. When going on any of our water adventures, please don’t forget to bring a change of dry clothing and footwear for your trip home!
Do we need to tip?
Tips are accepted and appreciated, but not expected or required. Guides are adequately compensated, but the difference between a good adventure and a great adventure trip is frequently the guide. If you feel your guide has done a great job, a good reference for tipping is similar to tipping in a restaurant.
How do we arrange for a custom or private trip?
Group reunions, bachelor and bachelorette parties, corporate retreats, organizational outings, large family vacations, and other special occasions often need customized adventures. We know when creative minds start to wonder and fantastic adventure trips can be imagined. Please contact us and tell us your thoughts and adventure desires. We are excited to help you plan your next custom trip and will be sure to have many great ideas to help you along the way! Private adventures can be arranged with advanced reservations. Please call our office for details, 970-945-7529.
Can we bring pets?
For your pet’s safety and happiness, please make arrangements to leave them at home or with someone that can provide for their welfare. We do not have the facilities to safely accommodate pets.