Customer Responsibility:

Be prepared and understand the risks.  Adventure sports involve risks on the part of the participant.  Although we take precautions to ensure an enjoyable trip, we cannot be responsible for personal injury or lost and damaged articles.  We require that you acknowledge these risks by listening to a safety briefing prior to your activity as well as reading and signing a liability release prior to departure.  We can e-mail or mail one to you for review.  There are many options and activities to choose from that offer varying degrees of difficulty, so make sure you choose a trip within your group’s personal limits keeping all participants in mind.  Remember to consider your group’s comfort levels when deciding on a difficulty level for your adventure.  Minimum requirements exist, and they are a guide for you to use when making a decision about the adventure you are choosing.  Factors that go into minimum ages include but are not limited to a person’s height, weight, physical ability, mental capability, and maturity levels.  These factors along with years of experience of servicing thousands of guests have gone into setting minimum ages.  These ages are just a guide and it is up to the participants and their guardians to choose an adventure within their limits.

Reservations:

While reservations are strongly suggested, walk-ins are always welcome.  Advanced reservations are always beneficial as many of our adventures have limited capacity.  Please understand that when a reservation is made, it is a commitment for us to hold space for you and possibly turn other away.  If you choose to cancel, it can be difficult for us to rebook a trip, especially when the cancellation is close to the trip date.  With this in mind we must firm in adhering to our cancellation policies.

Deposit and Cancellation Policies

At the time of booking, a credit card number will be taken and kept on file.  Nothing will be charged at this time, the balance will be charged the day of your trip, and you will be allowed to change payment method, or split payments if you prefer.  For any cancellations within 24 hours of your activities departure time, the credit card on file will be charged the full amount.

Activity Cancellation

We run our trips rain, snow, or shine.  We determine when an activity will be canceled due to unsafe, or undesirable conditions.  If we decide to cancel a trip due to these conditions, insufficient reservations, or other factors beyond our control, will will provide a full refund.  If we determine river conditions to be unsafe or unsuitable, we reserve the right right to transfer parties to a different river or section of the river, on the same day.  We will make every effort to give you as much notice as possible.

Minors

Minors less than 18 years of age not accompanied by their parent or legal guardian must bring to the office our release form signed by their parent or legal guardian.  Our release form can be downloaded from our website or we can mail, or email a copy to you.  Children 16 and under must be accompanied by a parent or guardian at all times.  Some of our adventures may not be suitable for young children, please do not hesitate to contact us with any questions you may have regarding your child’s participation.  Children must be at least 30lbs to participate in any river trip.

Photos and Videos

We reserve the right to take photographs or video of any of our adventures.  All participants agree that we may use such photographs or videos for promotional and/or commercial purposes.

Use Fee

All adventures have a 9.75% use fee added.  This use fee covers Permit and Recreational Use Fees for The USFS, BLM, DOW, Colorado State Parks, and City of Glenwood Springs.